New or Transferred Utility Service
For new or transferred utility accounts, you may apply in person at 116 East Dallas or by emailing us. You may also fax the required documents to 918-259-8215.
*A signed contract plus a form of identification is now required to open a new account. Read the new policy.
Find Applications to the right. Service will be initiated the next business day.
Utility Deposit Requirements
A utility deposit may be waived based on a favorable credit inquiry evaluated by an independent agency with customer’s social security number. Without the credit inquiry or with an unfavorable credit report a deposit is required. Deposit is applied to the account after 3 years of good credit history or balance refunded when service is terminated. In the event your service is interrupted due to nonpayment, a deposit plus payment of past due amounts, and any other applicable fees, is required to restore service. See a list of fees.
Access to Your Utility Account
In accordance with federal law, utility information is available to the customer and person(s) designated by the account holder. Utility account information is available online by accessing the City’s Utility Account website. A pin number is required and is located on your bill below Your Monthly Usage and above the perforation. Account information and/or a customer service representative are also available through an interactive telephone system (918-259-8409) and selecting appropriate options. Customer service representatives are available Monday-Friday, 8:00 a.m. – 5:00 p.m.
- Check , cash and credit card payments at the Utility Office 116 E. Dallas.
- Check in the mail or the drop box in the south parking lot, directly across Dallas Street from the Utility Office.
- Credit card by automated phone system (918-259-8409), or speak with an operator (Monday-Friday, 8:00 a.m. – 5:00 p.m.)
- Online (see detailed instructions below: Paying Your Bill Online).
- Electronic check via your bank account through your online banking, and the City’s automatic bank drafting (see Automatic Bill Payment Plan below).
Paying Your Bill Online
Using the City's online payment system is simple! All you will need to access your account are your account number, personal identification number (PIN) and an active e-mail address. You can obtain your PIN number from your most recent utility bill statement, or by e-mail. Please include your account number in your message request. Detailed information on using the Click2Gov feature.
Automatic Bill Payment Plan Available
The City of Broken Arrow invites you to sign up for Auto Pay, a bank or credit card draft will automatically deduct your payment from your selected method each month. You can enroll online by logging into your account and selecting the Auto Pay option. If you are not able to login you can complete the plan authorization form, attach a voided check, and include both the authorization and the check with your bill payment this month. The City will set up the Auto Pay within 30 to 60 days after you return the authorization. Once you are on the plan, your monthly utility statement will reflect the amount due and the date the amount will be deducted from your checking account. The date will usually be 10 – 14 days after the City mails your utility statement to you.
Budget Billing Plan Available
The city offers budget billing plan for customers. This service allows customers to pay their monthly utility bill on an average of the current month and the previous 12 months.
This payment schedule will reduce the variations in payments between high and low usage months. A customer may apply for this service by completing an application available in the utility office, mailed on request, or online. View additional Budget Billing Information, or call 918-259-8409.
In our efforts to be “green,” the City of Broken Arrow offers a program to utilize e-mail and notify customers their bill is available for viewing on the City of Broken Arrow’s website.
The E-Notification service increases our conservation efforts and is a cost savings for the City. By accessing your account on the city’s Click2Gov utility Web site, you can sign up for E-Notification under the Account Information and selecting Manage eBilling. In addition, your utility billing information is available for viewing and you may make a payment utilizing your debit/credit card or bank account.
Rates are based on average water consumption as shown on utility bills received in January-February-March. New accounts are based on a standard 9,100 gallons or the actual water consumption each month. The customer must select a method at the time of application for service until a sewer average can be calculated as described above.
Stormwater and Streetlight Fees
In accordance with City ordinance, all citizens are responsible for stormwater and streetlight fees. Stormwater fees offset maintenance and containment of stormwater within the City. Streetlight fees offset the cost of construction, maintenance and repair of the street lighting system.
Sanitation pickup is provided to residential customers twice weekly, Mondays and Thursdays or Tuesdays and Fridays. If a holiday falls on a Monday, Monday pickups will be Tuesday, and Tuesday pickups will be Wednesday. If a holiday falls on Tuesday, Thursday or Friday, your trash will be picked up on your next regular pickup day.
Under extenuating circumstances such as inclement weather, the City Manager has the authority to suspend trash service. When conditions permit trash service will be resumed and all trash will be collected. Since all trash will ultimately be collected, the City will not reduce a trash service bill for trash service being suspended during inclement weather.