Water Smart is our free online portal for City of Broken Arrow utility customers to access their account and track the amount of water they use down to the hour, see history of past water usage, set alerts for possible leaks or unusual usage, review actions to reduce water usage and control costs, securely pay the monthly utility bill, set preferences on how to be notified and when.

Register your account in Water Smart and begin using the portal today. If the hyperlink does not direct you to Water Smart, please copy the following link and paste it in a new browser window - https://brokenarrowok.watersmart.com/

Get Answers to Frequently Asked Questions about Water Smart

New Accounts and Deposit Information

Applications: You may set up a new account or transfer your services to a new location on the Services & Forms page in Water Smart, or by applying in person at the Utility Billing Office located at 116 E Dallas Street on the southside of City Hall.

Residential Deposits: A refundable utility deposit in the amount of $100 is required for new customers to start service. The refundable deposit is non-interest bearing and will be applied to your account after 3 years of good credit history or be applied against the final utility bill, whichever comes first. A utility deposit may be waived based on a favorable credit inquiry evaluated by an independent agency with customer’s social security number. Without the credit inquiry or with an unfavorable credit report a deposit is required. In the event your service is interrupted due to nonpayment, a deposit plus payment of past due amounts, and any other applicable fees, is required to restore service. See a list of fees.

Other Deposits: All persons requesting service other than single-family residential will be required to pay a based on the location usage. The refundable deposit is non-interest bearing and will be applied to your account after 3 years of good credit history or be applied against the final utility bill, whichever comes first.

Other Utilities

If you need to set up gas or electric service within the city of Broken Arrow, call:

Oklahoma Natural Gas
(800) 664-5463
www.oklahomanaturalgas.com

Public Service Company of Oklahoma
1-888-216-3523
www.psoklahoma.com

Service Charges

Start and Transfer fee: A non-refundable initiation fee in the amount of $30 will be applied to the first month billing statement when you initiate or transfer service. You may request new service in the Water Smart customer service portal. You may also submit your request to stop service in Water Smart.

Same Day Service: We are able to process your request for new service, and service transfers the same day.  In some cases there may be a $75 fee, as we typically process these requests for the next business day.

Returned Checks: If a payment is returned, a $30 returned payment fee will be added to your account and water services could be terminated without notice. Repayment in the amount of the payment plus the $30 fee must be received in the form of a cashiers check, money order, credit card or cash.

Billing and Payment Terms

Billing: You will receive a monthly bill that typically include charges for water, sanitary sewer, refuse (curbside trash collection), stormwater, streetlight, LifeRide, or any combination of these services.

Payment Terms: Your bill will be due no earlier than 20 days after the billing date, typically the same Wednesday of each month. Payments must be received in our office on the due date shown on your bill. Your account becomes delinquent at 5:00 p.m. the day after the due date at which time a 10% late fee will be assessed. The due date on your bill applies to current charges only. Any balance forward shown on your bill is subject to the delinquency process.