We are listening to our customers who have asked for more transparency with their water usage. Water Smart allows customers to log in to the portal to review their account and see their water usage in near real-time, down to the hour. Customers will have the option to set notifications to be alerted when their usage is above their typical seasonal use. There are also recommended actions in the portal that provide opportunities to reduce their water consumption and save money on their utility bill statement. Water Smart gives customers the opportunity to control their monthly utility bill by actively tracking their daily water usage.

We will flip the switch to Water Smart on Wednesday, May 7, 2025 for you to register your account for the first time. This transition started in 2016 when the city began installing the first of 43,000 Automated Meter Readers across Broken Arrow. Check out this brief tutorial video about Water Smart and what you can expect after you create your account and begin exploring.

By using the same email address customers used to access our online billing payment service, Paymentus, payment method information from subscribers of Automatic Payment withdrawals will transfer seamlessly to your Water Smart account. Customers who did not previously subscribe to Auto Pay will need to re-enter their billing information to process an online payment.

When you use your Paymentus login email address to register your new Water Smart user account, your years of payments and water usage will be available for you to review in your new account for your convenience. If you do not use the same email address you used with Paymentus, you will only have access to your water usage and payment history beginning May 7, 2025.

Please call the city’s Utility Billing Customer Service Department where one of our representatives will be happy to assist you. You may call Utility Billing Customer Service at 918-259-8409 Monday through Friday between 8 a.m. and 5 p.m.

From the Home page, hover over Settings in the top row navigation and click on Communication Preferences. On this page, you will have the option to set your preference for when you receive an alert about your water usage and how you will receive the alert. Check out this short tutorial video to help you with setting up your notifications.

From the Home page, select Track in the top row navigation. On the Track page you will have the option to view your water usage by the year, 2 months, 2 weeks, 1 week, or by the day which breaks it down by the hour. Here's a brief tutorial video walking you through the Track page.

Yes. The data on the Track page is broken down into Normal Use, Possible Leak, and Data Unavailable. The Possible Leak bars are an indication that water usage is higher than normal and could potentially be the result of a leak. Customers also have the opportunity to set notifications for higher-than-normal water usage so they are alerted. Please read the FAQ about how to set up notifications. Finally, Water Smart will send notifications to customers who usage exceeds a certain threshold per day.

The antenna on your water meter sends your data to one of the many receive sites around the city and then transmits the data to our utility management software. If a vehicle is parked over the meter, this will impact the transmission of the data to the receive site.

Yep. From the Home page, hover over Take Action in the top row navigation and select Recommended Actions. This page provides you with more than 70 actions you can take to reduce your water consumption. Here's a brief video explaining the Take Action page and how you can use to help you control your costs on your monthly utility bill.

Water Smart is the new, easy to use portal to submit digital payment for your City of Broken Arrow utility bill that covers your water usage, sewer usage, refuse, stormwater, streetlight, and Liferide charges. Check out this brief video tutorial explaining the Billing page.

Yes, you can! Click on the Services & Forms page in the portal or click on the appropriate link to start new service or stop service so you can complete your request in Water Smart.