The City Manager serves as the Chief Executive Officer of the City, providing for the oversight and administration of all departments, directing the implementation of policies and programs adopted by City Council, resolving citizen concerns, representing the City with the community, region and state as required and recommending the annual budget and policy recommendations for consideration by the City Council.
- Assistant City Managers (ACM): Two Assistant City Managers help oversee several departments within the City. The ACM of Administration oversees Finance, HR, IT, the City Clerk’s office and General Services. The ACM of Operations oversees Engineering & Construction, Parks and Recreation, Community Development, Utilities and Streets & Stromwater. The City Manager directly oversees Police, Fire and Legal.
- Tourism & Economic Development (TED): This office houses both the Convention and Visitors Bureau and the City’s Business Retention and Expansion program. These two groups work closely together to promote and improve relationships between the City, the business community and event organizers.
- Communications: This division is committed to keeping the public informed of municipal government events and actions.
Through the application of the core values of Professionalism, Integrity, Accountability, Courage and Compassion, the men and women of the Broken Arrow Police Department seek to provide exceptional service to the citizens of the community. BAPD consistently strives to serve residents by proactively addressing crime, preserving the peace, protecting life and property and by remaining committed to establishing partnerships within the community to focus on concerns and solve problems with fairness and in the best interest of all parties. The Broken Arrow Police Department is staffed by 139 Police Officers and 57 civilian personnel.
- Animal Control and Shelter: The mission of the Broken Arrow Animal Shelter is to protect and serve all citizens and animals of the community through diligent and compassionate enforcement of the City ordinances and State statutes. Animal Control officers are charged with enforcing local animal ordinances. Officers respond to calls related to animals running at large, vicious or dangerous animals, injured animals and animal bites.
- Emergency Management: Broken Arrow Emergency Management's mission is to reduce the loss of life and property and protect critical infrastructure from all types of hazards.
The Broken Arrow Fire Department is responsible for handling all the fire, rescue, and emergency medical calls that occur within the City’s fence line. Other priorities include fire safety education, fire investigations, building fire safety inspections and review of development plans for fire safety.
Community Development provides a full range of support for the any sort of development in the City. The department is dedicated to providing excellent customer service by offering professional, caring and timely service to patrons, whether they are residents, developers or contractors.
- Community Permitting & Licensing: Permitting & Licensing accepts and facilitates the tracking and recording of all permit and license applications, as well as other assisting with many other City services. Permits are required for any type of structure being built within the City.
- Neighborhood Engagement & Inspections: Inspections is responsible for ensuring that new structures and all modifications are constructed to currently adopted codes and ordinances. Neighborhood Engagement responds to complaints concerning alleged violations of the municipal code, including the nuisance, zoning and property maintenance codes.
- Planning & Development: Planning and Development reviews applications for land use, zoning, subdivision (plats), comprehensive plan amendments, special uses, variances, planned unit developments (PUDs), site plans and site engineering.
Engineering & Construction
The Engineering and Construction Department has the responsibility for the design and construction of all public infrastructure in the City, including roadways, bridges, water and sewer, stormwater, parks, public buildings and public safety projects.
- Engineering: The Engineering Division manages design contracts, performs in-house designs, manages the construction bidding process and contracts for other professional services.
- Construction: The Construction Division manages the construction administration of all public improvements on public and private projects and oversees various safety and inspection programs.
- Stormwater: The Stormwater Division is responsible for floodplain management in the City.
- Planning: The Planning Division matches projects to various funding sources, such as grants, loans or general obligation bonds; and oversees various preparation programs, such as ADA transitions and right-of-way acquisition.
Streets & Stormwater
The mission of the Streets and Stormwater Department is to provide safe and well maintained transportation and flood control systems throughout the City.
- Streets: The Street Division is responsible for asphalt paving, traffic signs, traffic calming, street marking and overall maintenance of more than 509 miles of roadway in the City.
- Stormwater: The Stormwater Division is responsible for storm drain repair, mowing and tree trimming/removal, drainage and concrete repair and nuisance abatement.
- Traffic: The Traffic Division oversees the operation and maintenance associated with 83 traffic signal systems, 18 school zone systems, and 56 civil defense and outdoor storm warning sirens.
The Utilities Department is responsible for the installation, maintenance and repair of water and sanitary sewer lines; water metering; the treatment and distribution of water and the collection and treatment of wastewater.
- Water Treatment: The Verdigris River Water Treatment Plant has a capacity of 20 million gallons per day (MGD) and is currently being improved to provide up to 32 MGD.
- Wastewater Treatment: The City operates the Lynn Lane Wastewater Treatment Plant and co-operates the Haikey Creek Wastewater Treatment Plant with the City of Tulsa. Together the plants treat up to 24 MGD.
The responsibilities of the General Services Department include residential trash service, operation of the Park Grove Cemetery and maintenance of municipal buildings and property. General Services also manages the Action Center, maintains the City’s fleet of vehicles and manages oversees City purchasing and competitive bidding processes.
- Action Center: The Action Center processes residents’ requests for services, such as pothole repairs, streetlight outages and code violations.
- Sanitation: The Sanitation Division provides an essential service that protects public health and the environment through the collection, transfer and disposal of residential refuse.
- Cemetery: Park Grove Cemetery on Houston Street has provided Broken Arrow residents a final resting place for over a century.
Parks & Recreation
The Parks and Recreation Department manages over 800 acres of public land with 38 parks throughout the city.
- Battle Creek Golf Course: Opened in 1997, the 18-hole course offers 7,237 yards of golf from the longest tees for a par of 72. Battle Creek also features a practice facility, clubhouse with bar and grill, pro shop and a banquet facility.
- Special Events: The Special Events Division steer event organizers through the logistics of hosting their event within the City. The Rose District Farmers Market is also organized by through Special Events.
- Forestry and Horticulture: This division is responsible for the care of all the plants in Broken Arrow’s parks and along many of the City’s rights of way, including the Rose District.
The Finance Department accounts for expenditures, assets and liabilities; prepares and administers the annual budget; manages the City's investments; pays bills, claims and debts; issues licenses; helps prepare and present the annual audit; and administers the City's utilities collection program.
The City Attorney serves as the Chief Legal Advisor to the Broken Arrow City Council, as well as city commissions and authorities and other departments. The attorney also defends the city in actions filed in federal and state courts. Additional responsibilities include prosecuting violations of all city codes and appeals in District Court and the Criminal Court of Appeals; handling civil litigation and appeals in State and Federal courts, defending civil rights cases and drafting and reviewing contracts for the City.
The City Clerk is required by statute to perform several duties, which include: 1. Maintaining a central files area 2. Preparing public notices, agendas and minutes of various city boards, including the City Council, Municipal Authority, and Economic Development Authority. 3. Safekeeping permanent records 4. Open Records Requests. The City Clerk also serves as Municipal Court clerk, oversees the court clerk's office and serves as director of records.
The Human Resources department is responsible for ensuring job applicants meet the minimum qualifications for employment; maintain the service records of all employees; administer the classification and pay and employee benefit programs; and negotiate labor agreements with the public safety unions.
The Information Technology (IT) Department is responsible for the day-to-day operations of the city’s computer, data, and telephone systems, as well as around-the-clock staff support to essential services such as our police and fire departments.